PATIENT SATISFACTION SURVEY

We are always looking for ways to improve, and we’d love to hear how you find our services and standards. Your answers are carefully analysed at staff meetings.

Thank you for taking the time to answer the questions below. The survey should take about five minutes. Please ensure you answer all questions before you press submit. If you are unsure please select or type N/A. 

Which dentist/hygienist were you seen by?
you can select more than one option
e.g. Facebook, Google Search, Referred by friend/dentist

For the following questions please rate your answers from Poor (1) to Excellent (5).

Do you find it easy to make an appointment at a time to suit you? *
Was the person who answered the telephone helpful and polite? *
Are you able to get through to reception when you ring the practice during working hours? *
Did you get a letter/email/text reminding you of your recall appointment?

How satisfied are you with :

The Receptionist *
Dentist/Hygienist who you saw at our practice *
Was the procedure and fees well explained before any treatment *

Were your questions or concerns adequately addressed by:

The Receptionist *
The Dentist *
The Nurse *
Are you satisfied with your treatment and the end result? *
Was it easy to make follow up appointments?
How would you rate the cleanliness of the premises? *
Overall how would you rate our services?
Would you recommend the practice to others?
Did you feel safe during Covid19 in the practice?
Thank you for your time. Your feedback has been sent.
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